Job Responsibilities

• Respond to incoming customers’ calls, live chats, or emails.
• Responsible to handling customers’ enquiries and complaints professionally.
• Understand company’s products and introduce to customers.
• Conduct market research to identify selling possibilities and evaluate customer needs.
• Handle accurate documentation and collect feedbacks / recommendations from customers.
• Ensuring excellent service is delivered to customers.

Requirements

• Possess at least a Diploma in any field.
• At least 1 year of working experience in Customer Service or Finance related fields are preferred. Fresh graduates are welcome to apply.
• Good command in BOTH English and Mandarin (as needed to support mandarin speaker customers).
• Able to communicate in other languages such as Thai, Vietnamese, Tagalog and etc will be a plus point.
• Experience in trading / investment / finance / forex will be an added advantage.
• Willing to work flexibly and shift arrangement.

Why Join Us?

• 13th month salary + performance bonus
• Up to 16% EPF contribution
• Medical, dental & optical coverage
• Best employee award
• Team building activities
• Festive seasons & birthday celebration
• Free-flow snacks and drinks
• Rewarding career development with regional exposure
• Friendly & energetic working environment.