We’re on the hunt for a linguistic like you to join our dynamic Back Office department. We’re not just seeking someone skilled in language, but someone who is patient, a fast learner, and who is able to work on a flexible schedule.

We are open for fresh graduates!

Responsibilities

• Perform client screening (Know-Your-Client) process.
• Perform Introducing Broker (IB) setting related and enquiries.
• Perform sales profile maintenance.
• Process funding-related adjustment and enquiries.
• Prepare posters and publish notices to clients.
• Responsible for finance software account setting operations, such as MetaQuotes (MetaTrader 4, MetaTrader 5).
• Respond to issues and enquiries promptly through emails and Microsoft Teams chats etc..
• Communicate and coordinate issues with various departments, collect feedback, and put forward optimization plans and implement them.
• Escalate to team leader upon detection of error and shortcomings in the existing processes.
• Excel in daily tasks by keeping up to date on changes to processes/systems/campaigns.
• Embrace DOO core values and embedded them into the day-to-day tasks when serving sales and dealing with stakeholders.

Requirements

• At least Degree in Economics, Finance, Business Administration, or any other related majors are preferred.
• Min. 2 years of working experience in financial industry’s operation/ back office is preferred
• Experience in supporting client’s enquiries and technical problem in the financial services, Forex and Futures industry is an added advantage.
• Prominent level of ability in Microsoft office with strong numerate and analytical skills.
• Excellent teamwork awareness, service awareness and normative awareness.
• Good logical thinking, able to quickly understand the problems and respond to it.
• Proficient in reading, writing, and speaking English
• Willing to work flexibly and shift arrangement.

What’s awaiting you after becoming part of the Doo family?

• Regional exposure
• Rewarding career development
• Competitive remuneration package
• 13th month pay
• Medical & dental coverage
• Team building activities
• Festive seasons & birthday celebration
• Free-flow snacks and drinks
• Smart casual working attire