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Senior IT Engineer

  • Kuala Lumpur

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Job Description

  • Identifying, analyzing, and resolving application-related issues reported by end-users.
  • Support project delivery in all aspects of SDLC, including system analysis, system design, development, quality assurance, UAT, maintenance, and ongoing support.
  • Prepare project documentation including Business Analysis Report, Business Process Flow, Functional Specification and Change Management report.
  • Performing routine maintenance tasks, updates, and patches to ensure the stability and security of applications.
  • Creating and maintaining documentation related to application configurations, issue resolutions, and troubleshooting procedures.
  • Implementing monitoring solutions to track application performance, generating reports, and providing insights for continuous improvement.
  • Communicating with third-party vendors for issue resolution, updates, and escalations (MS O365, Atlassian and etc).
  • Providing training and mentorship to junior support staff, contributing to skill development within the team.
  • Staying abreast of industry trends, new technologies, and best practices to bring innovative solutions to the team.
  • Able to backup other Cloud team member daily task.

Requirement

  • Bachelor’s degree in business information system or its equivalent
  • Minimum 5 years of working experience supporting production application & technology.
  • Possesses certificates such as ITIL v4, ITSM or ITAM.
  • Familiar with Data Management, Business Processes, Workflow Automation, Process Optimization etc.
  • Familiarity with SharePoint, Dynamics 365, and Microsoft 365 integration is a plus.
  • Familiarity with Atlassian product (JIRA, JSM, Confluence) is a plus.
  • Knowledge in networking and IT infrastructure is a plus.
  • Excellent communication and collaboration skills, including the ability to work with cross-functional teams.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and adapt to a fast-paced, changing environment.
  • Understand and be able to operate scripting, for example: Python, JavaScript, PowerShell, etc.

Why join us?

  • 13th month salary + performance bonus
  • Up to 16% EPF contribution
  • Medical, dental & optical coverage
  • Best employee award
  • Team building activities
  • Festive seasons & birthday celebration
  • Free-flow snacks and drinks
  • Rewarding career development with regional exposure
  • Friendly and open work environment with a young & energetic team

Interested in joining our team and explore your talents in different parts of the world? Worry not, a work visa will be provided by Doo Prime too, if applicable.

Please send in your resume, and personal as well as professional certificates, along with your job application to our HR mailbox: [email protected]

We will contact you soon if the requirements are met.