Job Description

Area 1: User Support and Troubleshooting Skills

• Ability to handle user issues and provide technical support in various areas, including O365, Windows operating systems, Mac platforms, Android and iPhone mobile devices, printers, telephone systems, CCTV, and access control systems.
• Proficient in using collaboration tools like Jira, Confluence, to assist users in resolving usage-related problems.
• Capable of engaging in clear technical communication with users across multinational and multi-site environments. Utilize remote tools for remote collaboration, resolving user issues, and ensuring smooth utilization of technical devices and systems.
• Ability to write clear and understandable technical documents and operation guides to assist users in better using and maintaining systems. Enhance users’ self-help problem-solving capabilities.
• Willingness to engage in self-learning and continuous education, keeping up with technological advancements and trends to enhance user support and problem-solving abilities. Continuously learn new technologies, participate in training courses, and be willing to share knowledge.

Area 2: Server and Network Equipment Operation and Maintenance Support Experience

• Familiarity with the configuration and maintenance of Windows Server operating systems and related services (AD, DNS, DHCP). This includes server installation, configuration, monitoring, and troubleshooting.
• Proficiency in network equipment operation and maintenance, including the configuration, troubleshooting, and performance optimization of switches, routers, wireless controllers, access points, and firewalls. Ability to analyze network traffic and resolve network issues.
• Experience in operating virtualization platforms such as VMware, Hyper-V, and managing virtual machines and resource allocation.
• Experience in managing and maintaining storage devices such as SAN and NAS, including configuring storage space and defining backup strategies.
• Ability to prioritize tasks, effectively schedule and handle tasks, ensuring the stability and availability of critical systems. Allocate time and resources based on urgency and importance.

Area 3: Project Management and Implementation Experience

• Possess project management and implementation experience, capable of planning, executing, and monitoring IT projects to ensure timely and quality completion. Familiarity with project management methods and tools, effectively organizing and managing project phases.
• Ability to develop project plans, including project objectives, milestones, resource requirements, and timelines. Consider various factors such as project scale, complexity, and feasibility to ensure successful project delivery.
• Ability to communicate and coordinate effectively with relevant team members. Collaboration with different departments and stakeholders to ensure smooth project progress and coordination of work.
• Ability to manage project teams, provide guidance to team members, allocate tasks, and supervise work progress. Possess a team-oriented mindset to ensure efficient work of project members and achievement of team goals.
• Ability to resolve collaboration issues among team members. They need to listen and understand the needs and opinions of all parties, promote teamwork and collaboration, and resolve conflicts and issues

Requirements

• Fluent in both Chinese and English, with the ability to communicate effectively in both languages for daily work communication.
• Bachelor’s degree or above in a relevant field such as Computer Science and Technology.
• At least 3 years of work experience in any of the following areas.
• Excellent problem-solving skills and technical acumen, capable of quickly identifying and resolving complex technical issues.
• Good communication skills, able to engage in clear technical communication with users and team members.

Why join us?

• 13th month salary + performance bonus
• Up to 16% EPF contribution
• Medical, dental & optical coverage
• Best employee award
• Team building activities
• Festive seasons & birthday celebration
• Free-flow snacks and drinks
• Rewarding career development with regional exposure
• Friendly and open work environment with a young & energetic team