Job Description

Are you interested in financial technology?

Here’s an awesome opportunity for a tech savvy like you. We would like to invite a talent who has passion in providing value-added services to the customers and patience in guiding customers to use our software. If you have technical support / customer service experience, this will be the ideal role which you will be able to fully utilize your skills.

Responsibilities & Duties:

• Responsible, coordinate and correspondence of the technical and trading system related to support. 
• Support the customers to use our finance-related software, such as CRM, trading software etc. 
• Solve customers’ difficult problems from the technical level, make quick response, find out the root reason of problems, put forward the optimization plan and promote the implementation. 
• Liaise with system supplier, technical supplier, and business-related partners to address the technical issue concerned with the corporate clients through emails & conference calls. 
• Conduct testing and maintenance on the trading system, products server, network etc. to minimize business disturbance. 
• Timely record product problems and user needs, sort out central documents, feedback to the technical department, and optimize product development. 
• Collaborate and communicate with the R&D team for system testing, escalate commercial enquires and assist in system bug fixing.
• Conduct the technical test, translate experience into writing as well as experience sharing and training members of the team. 

Requirements:

• Possess at least a Bachelor’s Degree in Finance or relevant field.
• At least 2 years of working experience in Technical Support or Customer Service or any related fields.
• Experience in supporting client’s enquiries and technical problem in the Financial Services, Forex or Futures industry is ideal.
• Excellent communication skills in BOTH English and Mandarin (as needed to support mandarin speaker customers).
• Experience in trading / investment / finance / forex will be an added advantage.
• Trading platform knowledge, eg. MT4 / MT5 platform will be an added advantage.
• Willing to work flexibly and shift arrangement.

What’s awaiting you after becoming part of the Doo family?

• Regional exposure
• Rewarding career development
• Competitive remuneration package
• 13th month pay
• Medical and dental coverage
• Team building activities
• Festive seasons & birthday celebration
• Free-flow snacks and drinks