Product Support Executive
- Kuala Lumpur | Hong Kong
Are you interested in financial technology?
Here’s an awesome opportunity for a tech savvy like you. We would like to invite a talent who has passion in providing value-added services to the customers and patience in guiding customers to use our software. If you have technical support / customer service experience, this will be the ideal role which you will be able to fully utilize your skills.
Responsibilities & Duties:
- Responsible, coordinate and correspondence of the technical and trading system related to support.
- Support the customers to use our finance-related software, such as CRM, trading software etc.
- Solve customers’ difficult problems from the technical level, make quick response, find out the root reason of problems, put forward the optimization plan and promote the implementation.
- Liaise with system supplier, technical supplier, and business-related partners to address the technical issue concerned with the corporate clients through emails & conference calls.
- Conduct testing and maintenance on the trading system, products server, network etc. to minimize business disturbance.
- Timely record product problems and user needs, sort out central documents, feedback to the technical department, and optimize product development.
- Collaborate and communicate with the R&D team for system testing, escalate commercial enquires and assist in system bug fixing.
- Conduct the technical test, translate experience into writing as well as experience sharing and training members of the team.
- Possess at least a Bachelor’s Degree in Finance or relevant field.
- At least 2 years of working experience in Technical Support or Customer Service or any related fields.
- Experience in supporting client’s enquiries and technical problem in the Financial Services, Forex or Futures industry is ideal.
- Excellent communication skills in BOTH English and Mandarin (as needed to support mandarin speaker customers).
- Experience in trading / investment / finance / forex will be an added advantage.
- Trading platform knowledge, eg. MT4 / MT5 platform will be an added advantage.
- Willing to work flexibly and shift arrangement.
What’s awaiting you after becoming part of the Doo family?
- Regional exposure
- Rewarding career development
- Competitive remuneration package
- 13th month pay
- Medical and dental coverage
- Team building activities
- Festive seasons & birthday celebration
- Free-flow snacks and drinks
Interested in joining our team and explore your talents in different parts of the world? Worry not, a work visa will be provided by Doo Prime too, if applicable.
Please send in your resume, and personal as well as professional certificates, along with your job application to our HR mailbox: [email protected]
We will contact you soon if the requirements are met.