Key accountabilities:

• Responsible for the overall performance of foreign exchange branch through coaching and mentoring, leadership, and direction
• Develop and implement branch’s SOP with compliance team
• Overseeing the day-to-day operations of the branch ensuring legal, risk, compliance, regulatory and reporting requirements are met.
• Work closely with internal sales, accounting and compliance departments, as well as external suppliers or vendors
• Delivering a brilliant, consistent, and engaging customer experience to our customers and partners; making sure everyone within your team understands the importance at delivering excellent customer service
• Use networks, leadership capabilities and strong business development skills to strategically partner with the local community, driving activities that will achieve growth for your retail business.
• Train and manage store staff, ensure they follow SOP and comply to AML and KYC

Requirements:

• Experienced in exchange branch operation, customer service or financial industry is preferred.
• The ability to manage branch operations in a highly regulated environment and adhere to regulatory and compliance requirements.
• Proven experience in management, with the ability to inspire and influence others
• A keen eye for detail that ensures transactions are completed efficiently and accurately
• Effective communication and interpersonal skills
• Native written and spoken Mandarin will be added advantage.