Job description:

What you’ll be working on:

Withdrawal Processing:

• Receive and review client withdrawal requests.
• Verify client information and ensure all required documentation is complete.
• Process withdrawals through the brokerage’s financial systems.
• Coordinate with relevant departments to resolve any issues or discrepancies.

Compliance and Security:

• Ensure all transactions adhere to regulatory requirements and company policies.
• Monitor transactions for potential fraud or suspicious activity and report as necessary.
• Maintain confidentiality and security of client information.

Client Communication:

• Communicate with clients regarding the status of their withdrawal requests.
• Address client inquiries and resolve issues related to withdrawals promptly and professionally.
• Provide exceptional customer service and maintain positive client relationships.

Record Keeping and Reporting:

• Maintain accurate records of all withdrawal transactions.
• Prepare and submit daily, weekly, and monthly reports on withdrawal activities.
• Assist with audits and provide necessary documentation and support.

Continuous Improvement:

• Identify opportunities to improve the withdrawal process for efficiency and accuracy.
• Participate in training and development programs to stay current with industry practices and regulations.
• Collaborate with team members to implement best practices and process enhancements.

What we’re looking for:

• Bachelor’s degree in finance, Accounting, Business Administration, or a related field.
• Minimum of 3-4 years’ experience in financial operations, client services, or a related role within the brokerage or financial services industry.
• Strong understanding of financial transactions and regulatory compliance.
• Excellent attention to detail and accuracy.
• Strong communication and customer service skills.
• Proficiency in using financial software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Ability to handle sensitive and confidential information with discretion.
• Familiarity with the financial regulations and practices in Indonesia is preferred.
• Fluency in English.
• Ability to work on a shift basis.