Want to join a company with a young and energetic team with cutting-edge technology and solutions?

Responsibilities:

• Build strong and trusting relationships with valuable customers and provide the highest standard of service and experiences tailored to them.
• Maximizes customer operational performance by providing technical advice.
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
• Optimize existing processes within the company and actively enhance all customer success initiatives.
• Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analysing results.

Requirements:

• Preferably 5 years relevant working experience with a multinational company. 
• Excellent communication skills demonstrated through live chat, email and phone calls, CRM platform.
• Strong in analytical and problem-solving skills.
• Demonstrate ability to communicate with others at all levels in managing both internal and external relationships.
• Someone with strong strategic and customer focus to determine key strategic direction and objective to support company’s goal.
• Excellent written and verbal skills in both English and Mandarin (to liaise with our Chinese business partner).
• Able to work shift.

Why Join Us?

• Rewarding career development with regional exposure
• Team building activities
• Festive seasons & birthday celebration
• Weekly teatime and lucky draw session
• Quarterly best employee award
• Medical & dental coverage
• Free-flow snacks and drinks
• Smart casual working attire
• Young, energetic, and open culture