Key accountabilities

• Provide foreign currency exchange and customer service on the counter in the retail environment.
• Assist manager to complete account opening and AML/KYC process.
• Explain compliance requirements.
• Exchange foreign currency cash, encashment of traveler cheques and processing the foreign currency exchange transactions by using system.
• Ensure data integrity on clients’ data during on-boarding process.
• Assist manager to manage the administrative and operational aspects of the portfolio of our clients.
• Use your understanding of the product & platform and use your active listening & problem-solving capabilities to determine appropriate solutions.
• Make relevant products recommendations to customers by recognizing their needs.
• Capture customer feedback and take action to correct any service breaks and drive improvement.
• Build a personal connection with customers through meaningful conversations.

Requirements:

• Existing exposure to the banking/foreign exchange/finance sector
• Excellent communicator, with sound numerical skills.
• Integrity, flexibility, reliability, and an excellent work ethic.
• Strong attention to detail and ability to perform multiple tasks with exceptional time management skills.
• Ability to build effective internal and external relationships.
• Proven experience selling a service is an advantage.
• Degree qualified in a Finance or Business-related discipline is an advantage.
• Native written and spoken Mandarin will be added advantage.