Join Doo Group – Explore α Better Future

Doo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with comprehensive products and services across the world. Through a one-stop approach, Doo Group remains committed to helping our clients achieve an ideal financial life while moving towards a better future together!

Looking for a New Challenge? Join Us as We Expand Globally!

As we continue our global business expansion, we’re on the lookout for talented individuals who are motivated to support our strategic goals and initiatives. Join a team that values innovation and growth.

DOO you have what it takes?

As a CRM (Customer Relationship Management) Administrative Support Specialist, your primary role will be to assist the existing CRM administrators by providing comprehensive administrative support, helping to document processes, and ensuring the smooth operation of the system. You will play a key role in maintaining system integrity, assisting users, and creating detailed Standard Operating Procedures (SOPs).

What you’ll be working on:

Administrative Support:

• Assist CRM administrators in day-to-day tasks to ensure the system’s smooth operation.
• Provide user support by answering queries, troubleshooting basic issues, and escalating more complex problems to senior administrators.

Documentation and SOP Development:

• Document system processes, workflows, and configurations to maintain an up-to-date knowledge base.
• Develop and maintain Standard Operating Procedures (SOPs) for routine tasks and system operations.
• Ensure that documentation is clear, comprehensive, and easily accessible to all relevant stakeholders.

User Training and Support:

• Assist in organizing and conducting training sessions for end-users to help them navigate the CRM system effectively.
• Prepare training materials, guides, and user manuals tailored to different user needs.
• Collect feedback from users to continuously improve training content and delivery.

Process Improvement:

• Identify opportunities to streamline administrative processes and enhance system efficiency.
• Work closely with CRM administrators to implement process improvements and automation where feasible.
• Assist in the development of key performance indicators (KPIs) to monitor system usage and effectiveness.

What we’re looking for:

• Proven experience in an administrative or support role, preferably within a financial or technical environment.
• Familiarity with CRM systems or similar software is a plus.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Excellent written and verbal communication skills, with experience in creating documentation and training materials.
• Detail-oriented with a focus on accuracy and process improvement.
• Ability to work collaboratively with technical teams and end-users.
• Proactive problem-solving skills and a willingness to learn and adapt to new systems and processes.

What we offer:

• Seeking to expand your regional work experience? Work alongside industry-leading professionals from around the globe in an environment filled with opportunities for continuous learning and growth.
• We value your wellbeing – You’ll find it here along with our comprehensive medical, dental, optical, and wellness benefits.
• We appreciate your contributions with a 13th-month salary and performance bonus.
• We reward our best employees with quarterly employee recognition awards in USD.
• Feeling drowsy after lunch? Take advantage of our smart pantry access and weekly tea break/lucky draw.

Life as DOOers

At Doo Group, we embrace a culture where continuous growth, collaboration, and creativity are at the heart of everything we do. As a DOO, you’ll collaborate with top professionals from around the globe, dive into exciting projects, and play a pivotal role in shaping the future of finance.

Unlock your potential with Doo Group. Apply now and step into a role where your impact is celebrated!

Discover your potential with Doo Group. Apply now and be part of our success story!

#DooBeyondLimit #TogetherWeDooMore #SucceedYourCareerWithDoo